Terms of Service
Terms of Service
Last Updated: March 4, 2026
Last Updated: March 4, 2026Effective Date: March 4, 2026
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Agreement to Terms
By accessing or using the ClawdotLabs website (clawdotlabs.com) and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or purchase our products.
Please read these Terms carefully. They contain important information about your rights, obligations, and limitations when using our services.
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Definitions
- "ClawdotLabs," "we," "our," or "us" refers to ClawdotLabs, the company operating this website. - "Site" refers to our website at clawdotlabs.com. - "Products" refers to the hardware items we sell (mini PCs, voice recorders, smart glasses, bundles). - "You" or "User" refers to any individual or entity using our Site or purchasing our Products. - "Order" refers to a confirmed purchase of Products through our Site.
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Use of Our Site
Eligibility
To use our Site and purchase Products, you must: - Be at least 18 years old or have parental consent - Have the legal capacity to enter into binding contracts - Provide accurate and complete information during registration and checkout - Not be prohibited from using our services under applicable lawsAccount Registration
When you create an account, you agree to: - Provide accurate, current, and complete information - Maintain the security of your password and account - Accept responsibility for all activities under your account - Notify us immediately of any unauthorized useWe reserve the right to suspend or terminate accounts with false information or suspicious activity.
Prohibited Activities
You agree not to: - Use our Site for illegal purposes - Attempt to gain unauthorized access to our systems - Interfere with other users' access to the Site - Use automated systems (bots, scrapers) without permission - Copy, reproduce, or resell our content without authorization - Upload malicious code or viruses---
Products and Orders
Product Descriptions
We strive to provide accurate product information, including: - Specifications and technical details - Pricing and availability - Product images and descriptionsHowever: Product images may vary slightly from actual items due to manufacturer updates or display differences.
Pricing and Payments
- All prices are listed in USD unless otherwise specified - Prices are subject to change without notice - Payment is processed securely through Shopify Payments - You agree to pay all charges at the prices in effect when you place your order - Sales tax will be added where applicableOrder Acceptance
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to: - Accept or decline any order for any reason - Limit order quantities - Discontinue products without notice - Verify information before processingAn order is only accepted when we ship the product and send a shipping confirmation.
Pre-Orders and Backorders
For items not immediately available: - Estimated shipping dates are provided when possible - You will be charged at the time of order - You may cancel pre-orders before shipping for a full refund - We are not liable for delays beyond our control---
Shipping and Delivery
Shipping Methods
We ship via UPS, FedEx, and DHL. Available methods and rates are displayed at checkout based on your location.Delivery Timeframes
- Processing: 1-2 business days - Domestic (US): 3-7 business days - International: 7-21 business days depending on destinationNote: These are estimates. Actual delivery times may vary due to customs, weather, or carrier delays.
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or stolen packages after delivery confirmation.International Orders
- You are responsible for all customs duties, taxes, and fees - We declare accurate product values for customs - Some products may be restricted in certain countries - Returns from international addresses may incur additional shipping costs---
Returns and Refunds
Return Policy Overview
We want you to be satisfied with your purchase. Our return policy:Return Process
1. Contact support@clawdotlabs.com to request a Return Authorization (RA) 2. Package the item securely in original packaging 3. Include the RA number and proof of purchase 4. Ship to the address provided 5. Refunds processed within 5-10 business days of receiptNon-Returnable Items
- Downloadable software or digital products - Items damaged by misuse or modification - Returns without original packaging (unless defective) - Items purchased from unauthorized resellersRestocking Fees
We do not charge restocking fees for returns in original condition. Items returned opened or missing components may incur a 15% restocking fee.---
Warranty and Support
Product Warranties
All ClawdotLabs products include:What's Covered
- Manufacturing defects - Hardware failures under normal use - Defective componentsWhat's Not Covered
- Damage from misuse, abuse, or accidents - Unauthorized modifications - Normal wear and tear - Consumable parts (batteries after 6 months) - Damage from third-party softwareSupport Services
We provide: - Email support: support@clawdotlabs.com - Response time: Within 24 hours (business days) - Setup guides and documentation - Firmware updates when availableLimitation: We do not provide technical support for third-party AI models or software you install on our hardware.
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Intellectual Property
Ownership
All content on our Site, including: - Text, graphics, logos, and images - Product designs and specifications - Software and firmware - Documentation and guides...is the property of ClawdotLabs or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to: - Access and use our Site for personal, non-commercial purposes - Purchase and use our Products as intended - Download and print content for personal referenceRestrictions
You may not: - Copy, modify, or create derivative works from our content - Use our trademarks without written permission - Reverse engineer our products or software - Remove copyright or proprietary notices - Resell or redistribute our digital content---
Limitation of Liability
Disclaimer of Warranties
OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: - IMPLIED WARRANTIES OF MERCHANTABILITY - FITNESS FOR A PARTICULAR PURPOSE - NON-INFRINGEMENTLimitation of Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, CLAWDOTLABS SHALL NOT BE LIABLE FOR: - INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES - LOST PROFITS OR REVENUE - LOSS OF DATA OR USE - DAMAGES ARISING FROM PRODUCT USE OR INABILITY TO USEOur total liability shall not exceed the amount you paid for the specific product giving rise to the claim.
Exceptions
These limitations do not apply to: - Gross negligence or willful misconduct - Fraud or fraudulent misrepresentation - Personal injury or death caused by our negligence - Claims that cannot be limited under applicable law---
Indemnification
You agree to indemnify, defend, and hold harmless ClawdotLabs, our officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or relating to: - Your use of our Site or Products - Your violation of these Terms - Your violation of any third-party rights - Your negligence or willful misconduct
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Governing Law and Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Peru, without regard to conflict of law principles.Dispute Resolution
We prefer to resolve disputes amicably: 1. Informal Resolution: Contact us first at legal@clawdotlabs.com 2. Formal Dispute: If unresolved within 30 days, either party may pursue formal proceedings 3. Arbitration: By agreement, disputes may be resolved through binding arbitration in Lima, Peru 4. Small Claims: Either party may bring qualifying claims in small claims courtClass Action Waiver
You agree that any proceedings will be conducted only on an individual basis and not as a class action, consolidated action, or representative action.---
Changes to Terms
We may modify these Terms at any time. Changes will be effective immediately upon posting to the Site. We will notify users of significant changes via: - Email (if you have an account) - Site announcement - Updated "Last Updated" date
Your continued use of the Site after changes constitutes acceptance of the updated Terms.
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Termination
We may terminate or suspend your access to our Site immediately, without prior notice, for: - Violation of these Terms - Fraudulent or illegal activity - Non-payment of amounts due - Any other conduct we deem harmful
Upon termination: - Your right to use the Site ceases immediately - Provisions that by their nature should survive termination shall survive - You remain liable for amounts due prior to termination
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Miscellaneous
Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.Waiver
Our failure to enforce any right or provision does not constitute a waiver of such right or provision.Entire Agreement
These Terms constitute the entire agreement between you and ClawdotLabs regarding our Site and Products.Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms freely.Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, terrorism, labor disputes, etc.).Headings
Section headings are for convenience only and do not affect interpretation.Contact Information
For questions about these Terms, contact us at:Email: legal@clawdotlabs.com
Mailing Address: ClawdotLabs Attn: Legal Department Lima, Peru
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Additional Policies
These Terms incorporate by reference our other policies: - Privacy Policy - Cookie Policy - Return Policy - Warranty Policy
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Acknowledgment
BY USING OUR SITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
If you do not agree, please discontinue use of our Site immediately.
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These Terms of Service were last updated on March 4, 2026.